Security & Privacy Policy

Tropikia Online Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand. We pledge to treat your personal information with the utmost care and respect.

If you have questions or concerns regarding this Privacy Policy, please contact us at info@tropikia.com.

Online Privacy Policy

This Online Privacy Policy (the "Policy") describes the treatment of information that is provided or collected through any of our online interfaces to which a copy of the Policy is posted, including www.Tropikia.com (the "Website") or applications we have placed on third party sites.

While this Online Privacy Policy describes how we treat information, please be aware that additional terms and conditions may apply for certain parts of our Website and Applications.

Types of Information We Collect

We collect two basic types of information through the Services – personal information and anonymous information.

"Personal information" refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our forms, surveys, applications or similar online fields. Examples may include your name, postal address, email address, telephone number...Etc.

"Anonymous information" means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. Examples may include information about your Internet browser, information collected through tracking technologies.  "Location information" means information that may be collected by certain mobile applications that identifies your physical location. This information may be collected from your mobile device’s location-aware features when you request certain services that are dependent on your physical location.

 How We Collect Your Information

We collect personal information from you or about you when you provide this information to us directly. For example, we may obtain personal information when you request information, products or services from us, register on the Website or submit an Application, respond to surveys, contact customer support or otherwise interact with us. In addition, we may collect information about your activity on the Services automatically using tracking technologies, such as cookies, Flash cookies and Pixel tags. We use small text files called "cookies" that provide non-personally identifiable information to us regarding visitors to the Stores. In addition to the URL and IP addresses of our visitors, cookies may be used to gather the date and time of all visits to our Stores. We may also track the pages of our Stores that users viewed during their visit, or track search terms entered on our Stores by that visitor. This helps us keep track of the number of visitors to our Stores and allows us to gauger the areas that are of the most interest to our visitors.

How We Use Your Information

We may use information collected through the Services in order to, among other things:

·         Provide you with, or evaluate your eligibility for, products and services that you request from us.

·         Communicate with you about your accounts or transactions with us.

·         Send you important information regarding the Services, changes to this Policy and/or other similar administrative information.

·         Provide you with advertising based on your activity on the Services and on third-party websites and applications.

·         Optimize or improve our products and services.

·         Detect, investigate and prevent activities that may violate our policies or be illegal.

·         Comply with our legal and regulatory obligations.

Online Tracking and Advertising

We and certain trusted service providers operating on our behalf collect information about your activity on the Services using tracking technologies, including:

Cookies

Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the Services, the websites or applications you visit and the preferences you have set up for your accounts. We use this information to personalize your experience, enhance security, facilitate navigation, display material more efficiently and recognize the device that you are using to access the Services. The Services do not use cookies that capture unencrypted personal information about you.

You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and some of the Services will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.

Flash cookies

We may use local shared objects, sometimes known as Flash cookies, to store your preferences and to assist with online authentication by allowing us to recognize you and your device when you return to the Website or an Application. This permits us to display content based upon what you view on our websites and applications to personalize your use of the Services. Our advertisers and third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data, as well as how data is stored.

·         Cookie management tools provided by your device or browser will not remove Flash cookies. If you disable Flash cookies, you will not have access to many features that make your user experience more efficient and some of the Services are unlikely to function properly.

·         Pixel tags, web beacons, clear GIF’s and other similar technologies. These are typically small pieces of data that are embedded in images on the Website, our Applications or certain e-mail communications. They may involve the transmission of information directly to us, to another party on our behalf or to another party in accordance with its privacy policy. We may use these technologies to bring together information we collect about you.

·         Location tracking on mobile devices. Certain applications on mobile devices may transmit information to us about your location when you request information from them.

·         Provide useful features to simplify your experience when you return to the Services

·         Deliver relevant content based on your preferences, usage patterns and location

·         Monitor and evaluate the use and operation of the Services.

·         Analyze traffic on the Services and on websites or mobile applications of third parties

·         We may associate this tracking data with your registration information, in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online.

Occasionally, you may encounter banner advertisements for our products and services on third-party websites and mobile applications. We use third-party advertising service providers to distribute our advertisements on websites and mobile applications where we have paid to advertise. These advertisements may use tracking technologies to capture information such as IP address, browser type and usage information in order to track the effectiveness of our advertising efforts. Such tracking technologies do not capture personal information about you, and our advertising service providers are prohibited from using any information collected except to track advertising effectiveness.

In addition, we use advertising service providers . Advertisements placed by these service providers may use tracking technologies that allow monitoring of your responsiveness to such advertisements. We restrict access and collection of information by advertising service providers for purposes other than assisting us with our advertising efforts.

Data Security and Online Risk-Free Guarantee

Your privacy is very important to Tropikia and we are committed to protecting your personal information from unauthorized access or use. We have implemented physical, technical and administrative security measures that comply with federal law and industry standards, including network firewalls, Secure Sockets Layer (SSL) encryption for online sessions, dedicated security teams and secured files and buildings.

Preventing Identity Theft

In order to help us protect your personal information, it is important that you always keep your account information safe. Never share your personal ID, password or PIN with anyone, under any circumstances.

Note that . Tropikia will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity.

Please be aware, however, that in certain telephone and in-person transactions we may ask for your full Social Security number, account number or other information to verify your identity before conducting the transactions you have requested. For example, we may ask for such information to verify your identity when you place a call to us, when you visit at Tropikia branch office or when we call you about a new product or service we believe that you will find valuable. We will never request that you disclose your personal ID, password or PIN under any circumstances, including such telephone or in-person transactions.

Minors

You must be 18 years of age or older to become a member of any of our Stores. We do not knowingly collect information from minors. We do not use the Services to knowingly solicit data from or market to children under the age of eighteen (18) without parental consent. We request that such individuals do not provide personal information through the Services. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us and we will delete such information from our files.